If you’re having trouble locating your tickets, here are a few steps to help you find them quickly:
1. Check your email
- Check your email inbox and spam folder to see if you were able to receive an email transfer from the seller/ AXS.
- If it’s a transfer, open the message and click Accept Transfer (or similar) and follow the on-screen prompts.
2. Sign in or create an AXS account
- Desktop: go to axs.com → click Sign In (top right).
- Mobile: download the AXS Mobile App (App Store / Google Play) → open app → sign in or create an account using the same email that received the tickets.
3. Find your tickets
- After signing in, go to My Events / My Tickets / Tickets (label varies by interface).
- Your event should appear in the list. Click View Tickets (or the event) to open the ticket details and QR codes.
4. If you accepted a transfer but don’t see tickets
- Log out and log back in to your AXS account.
- Check the AXS app and the website (sometimes one updates faster).
- Search your email for “AXS”, “ticket”, “transfer”, or the event name.
Troubleshooting tips
- Try a different device (desktop vs mobile app).
- Clear browser cache/cookies or update the AXS app.
- Copy-paste the transfer link into Google Chrome if clicking doesn’t work.
- Reconnect to Wi-Fi or mobile data (toggle off/on).
- Make sure you’re signed in with the exact email used for the order/transfer.
FAQ's:
Q: Where can I find my AXS tickets?
- Ticket Transfer: If your tickets are delivered via transfer, you will receive an email from a third-party issuer once the tickets have been shipped. You will need to accept the transfer and create an account or log in on their website to view and access your tickets.
- AXS Account: You can view your tickets by signing in to your AXS account on desktop or mobile.
Q: How do I sign in or create an AXS account?
- Desktop: Go to axs.com → click Sign In (top right).
- Mobile: Download the AXS Mobile App from the App Store or Google Play → open the app → sign in or create an account using the same email that received the tickets.
Q: I accepted a transfer but don’t see my tickets. What should I do?
Try the following steps:
- Log out and log back in to your AXS account.
- Check both the AXS website and mobile app (sometimes one updates faster).
- Search your email for keywords like “AXS”, “ticket”, “transfer”, or your event name.
If you remain unable to view, access, or locate your tickets, please contact our Support Team at support@sitickets.com for assistance.