The SI Tickets Fan Guarantee was created to protect our customers and offer them a secure way to shop for Event Tickets and Postseason Ticket Reservations.
Best in class customer experience, from shop to showtime.
SI Tickets is happy to help at any point along your way, from shop to showtime, so that you and your family and friends can create once-in-a-lifetime memories, hassle free.
Customer privacy is taken seriously.
SI Tickets will not, under any circumstances, share your personal information without your consent and we strictly follow all e-commerce security standards and regulations.
Tickets will be delivered in time for your event.
No matter where your event is taking place or what your travel plans may be, SI Tickets will ensure you receive your tickets in time for the event or your money back. Whether you purchased mobile tickets on game day or wristbands months in advance, SI Tickets will make sure you receive your tickets in time for your event.
Rest assured the tickets you purchase on SI Tickets will be valid for entry.
We have partnered with licensed professional ticket sellers to ensure the tickets listed on our platform are valid. Sellers are held to strict measures to make sure that all tickets available on SI Tickets are authentic. If you are experiencing any issues with your tickets at the venue, please contact support immediately so we can assist you with identifying and resolving the matter on the spot.
Ticket seat locations are guaranteed to be comparable or better than ordered.
The tickets you receive will be of comparable value or better value than those you ordered. Should you receive tickets that are not comparable or better than the tickets you ordered, please notify support immediately so we can correct your order. 'Comparable or better' is determined by SI Tickets in its sole discretion based on quality, ticket cost, availability and other factors.
Event cancellations happen, and we protect you when they do.
If your event is cancelled, and not postponed or rescheduled, SI Tickets will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. We will notify you if your event was cancelled and we will provide you with instructions on what actions you need to take, if any, to obtain a refund.
Reserve tickets to the postseason all year long, with confidence.
SI Tickets allows fans to reserve postseason tickets for your favorite teams all year long at the best price, with absolutely no hidden fees or charges. Pay the Reservation Fee upfront to secure your seats at the biggest postseason games. If your team makes the game we guarantee that you will have the option to buy the tickets at the Ticket Price provided on the reservation when you made your purchase. The Ticket Price will be a fraction of what you would pay for the same ticket, elsewhere.
Terms and Conditions
"Comparable or better" tickets are determined by SI Tickets in its sole discretion based on cost, quality, availability and other factors.
Tickets may include event tickets, ticket reservations, parking passes or other items offered for sale on SI Tickets (unless the listing explicitly exempts the order from the SI Tickets Fan Guarantee).
To receive the benefits of the SI Tickets Fan Guarantee, you must comply with these Terms and Conditions, as well as and all policies, guidance and emails we send you regarding your order, including any timelines or procedures to notify SI Tickets of issues.
The SI Tickets Fan Guarantee does not apply in cases of buyer's remorse or any reason other than the reasons stated in this Guarantee.
If we change this Guarantee, we will post a revised version of the Guarantee on the Site, which shall automatically replace the terms of this Guarantee. Your use of the Site and the Services following the effective date of the revised Guarantee will constitute your acceptance of the revised Guarantee. If you do not agree with the terms of this Guarantee or any revised version of this Guarantee, do not continue to use the Site or Services.
Abuse of the SI Tickets Fan Guarantee
SI Tickets will investigate all claims under the Guarantee and determine resolutions on a case-by-case basis. Such decisions are final. SI Tickets reserves the right to limit the amount a Buyer or Seller may be awarded and the number of claims a Buyer or Seller may file in a calendar year. SI Tickets may temporarily or permanently suspend any Buyer or Seller who attempts to abuse the SI Tickets Fan Guarantee and may report any such abuse to the appropriate legal authorities.